Refund Policy

1. Overview

At Tivoo, we want you to be completely satisfied with our IPTV streaming service. This Refund Policy outlines the terms and conditions under which refunds may be provided for our subscription services.

2. Free Trial

We offer a free trial period so you can test our service before committing to a paid subscription. We strongly encourage all new customers to take advantage of the free trial to ensure our service meets their needs and is compatible with their devices and internet connection.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

• Technical issues on our end that prevent you from using the service and cannot be resolved by our support team within 48 hours
• Duplicate payments made in error
• Unauthorized transactions (subject to investigation)

4. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

• Change of mind after purchase
• Failure to use the service or forgetting about the subscription
• Issues caused by your internet service provider, device compatibility, or local network configuration
• Temporary service interruptions or maintenance periods
• Violation of our Terms of Service resulting in account termination
• Requests made after significant use of the service

5. Refund Request Process

To request a refund, please follow these steps:

• Contact our support team via WhatsApp, email (support@tivoo.com), or live chat
• Provide your account details and order information
• Explain the reason for your refund request with any relevant details
• Allow our team to investigate and attempt to resolve any technical issues

Refund requests should be submitted within 7 days of the original purchase date. Requests submitted after this period may not be eligible for consideration.

6. Refund Processing

If your refund request is approved:

• Refunds will be processed to the original payment method used for the purchase
• Processing time is typically 5-10 business days, depending on your payment provider
• Your account access will be terminated upon refund processing

7. Partial Refunds

We generally do not offer partial refunds for unused portions of a subscription. If you cancel your subscription, you will continue to have access to the service until the end of your current billing period.

8. Subscription Cancellation

You may cancel your subscription at any time by contacting our support team. Upon cancellation:

• Your subscription will not renew at the end of the current billing period
• You will retain access to the service until your paid period expires
• No refund will be provided for the remaining time on your subscription

9. Chargebacks

If you have concerns about a charge, please contact our support team first to resolve the issue. Filing a chargeback without attempting to resolve the matter with us may result in permanent account termination and being banned from future services.

10. Contact Us

If you have any questions about our Refund Policy or need to request a refund, please contact our support team at support@tivoo.com or through our 24/7 live chat. We are here to help and will do our best to resolve any issues you may have.